FAQs

FAQ text for Purelyn

1. Do I need an account to order?
No, you can check out as a guest. But an account has some perks:

• Quicker checkout
• Easy access to your order status and order history
• Updates on new launches and special offers

2. What payment methods do you accept?
We accept major credit and debit cards, UPI, net banking and other payment options shown at checkout. The available options may vary by order.

3. How secure is my online order?
All your payment details are entered on an SSL-secured checkout page. Your information is encrypted and sent directly to our payment provider, where your payment is authorized. Your card details are never stored on our servers.

4. Which currency are your prices in?
All prices are in Indian Rupees (₹). If your card is issued in another currency, your bank will convert the total at its daily exchange rate on the day it processes the payment.

5. How do I enter my shipping address?
Please enter your full address in English, including your name, house or flat number, street, landmark, city, state, PIN code and a working phone number. Accurate details help your order reach you without delays.

6. Can I change my shipping address after placing an order?
Please contact us as soon as possible after ordering. We can’t change the address once your order has been processed or shipped, so please double-check it at checkout. Use an address where someone can receive the parcel.

7. How long does shipping take, and how can I track my order?
Delivery time depends on your location, and most orders arrive within [3 to 7 business days]. Once your order ships, we’ll email you the tracking details. Shipping is free on orders over ₹1,499.

8. What if an item is missing or damaged?
Please email us at support@purelyn.in within [48 hours] of delivery with your order number and a photo, and we’ll make it right.

Still have a question? Email us at support@purelyn.in