Shipping and Delivery

Shipping and Delivery

The time it takes to receive your order has two parts:

Processing time: This covers order verification, quality check and packaging. Orders are usually dispatched within [1 to 2 business days] after the order is placed and payment is received.

Shipping time: This is the time it takes for your parcel to travel from our warehouse to your address.

Delivery Times

  • Metro cities: [2 to 4 business days]
  • Rest of India: [4 to 7 business days]
  • Remote areas: [7 to 10 business days]

These are estimates. Delivery may take longer in some areas, during sales and festival periods, or because of weather and courier delays.

Shipping Charges

Shipping is free on orders over ₹1,499. For orders below this amount, the shipping charge is shown at checkout before you pay.

Tracking Your Order

Once your order ships, we will email you the tracking details. Tracking information can take up to 24 to 48 hours to update after dispatch. You can use the link in your email or the courier’s website to follow your parcel.

Multiple Shipments

If your order has more than one item, it may be sent in separate parcels, which may arrive on different days. You will receive tracking details for each parcel.

Delayed Orders

Depending on order volume, your shipment may take longer than usual. We know waiting is frustrating, and we are working hard to get every order out as quickly as we can. We will never compromise on the quality and safe packing of your products. Thank you for your understanding.

Damaged or Lost Parcels

If your parcel is lost in transit or arrives damaged, please email us at support@purelyn.in with your order number and a photo of the damaged item. We will send a replacement or refund after we confirm the details. For damaged items, please contact us within 14 days of delivery.

Changes to Your Order

If you need to change your order (for example, the address, phone number or products), please email support@purelyn.in within 24 hours of placing it, and we will do our best to help. Once your order has shipped, we are unable to make changes. Please double-check your address and the items in your cart before checkout.